Answering services are most well-known for answering customers' calls. However, that is not all that an answering service can do for your business. They offer other beneficial services as well.
1. Message Delivery
One of the most common features that an answering service offers is message delivery. You can determine how you receive the messages that your answering service takes for you in various methods, depending on how your team operates.
For instance, you can enjoy a unified voicemail box where voice messages are left directly for the specific person who needs to respond to the call. Or you can get messages sent via secure text message, which can include a transcript or audio clips. Alternatively, you can have calls automatically routed to specific individuals. No matter what option you pick, determine how you want messages that the call service generates sent to employees.
2. Appointment Scheduling
If you run a business where appointments are the norm, you can integrate your appointment scheduling software with the answering service. This will allow the answering service to check your appointment book in real-time and book appointments with customers when the answering service talks to the customer. This will allow you to not lose out on customers' business because the answering service cannot set up an appointment. Many people don't want to wait for a follow-up call for an appointment; they will just turn elsewhere for help. Allowing your answering service to book appointments can help with your business.
The answering service can do more than just book appointments. They can also confirm appointments and send out text reminders for appointments. They can also make reminder phone calls. These efforts will help reduce no-shows, which is positive for your bottom line.
3. Emergency Dispatch
If you run a service-based business, such as a plumbing or electrical business, you don't want to be bothered with calls when you are out working another job. The one exception is if you get an urgent call and you have a customer who needs emergency service immediately. With the emergency dispatch feature, only important calls will be escalated to you in the field, and the answering service will handle routine calls.
When it comes to running your business, working with an answering service is a great way to meet your customers' needs. First, you will enjoy additional features with an answering service, such as personalized message delivery, appointment set-up and reminders, and emergency dispatch services. In addition, you can customize your answering service to meet your business's unique needs. To learn more, contact a company like AnSer.